Starbucks is training staff on how to de-escalate conflict with people who aren't buying anything as it rolls back its open-door policy
In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...
Starbucks to trim jobs as part of turnaround strategy, says CEO
Starbucks CEO Brian Niccol said on Friday the coffee giant will cut jobs to optimize its support teams as part of the company ...
Buy or leave, Starbucks tells nonpaying customers in policy reversal
Starbucks announced a new code of conduct for its North American stores that reverses a 2018 policy that allowed nonpaying ...
Starbucks reverses open-door policy as it pursues coffeehouse environment
Under the new policy, customers will have to make a purchase if they want to hang out in Starbucks coffee shops or use its ...
New York Sun10d
Starbucks Ends Policy That Lets People Hang Out in Its Cafes Without Buying Anything as Sales Slump
Starbucks is abandoning its open-door policy, which allows people to hang out inside its cafes or use its restrooms without ...