Business Systems Ltd announces Andrew Jacobs to Managing Director. Andrew will lead the company growth in the contact centre ...

NICE teams up with Certified Languages International to personalise customer service with CXone Mpower contact centre ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

CX Tech Trends that Contact Centrer Leaders Can't Ignore - article by contact centre specialist Enghouse Interactive ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

Sabio Group Expands Women in Tech Community Globally. sabio group women in tech contact centre solutions CX specialists ...

Uniquely is a dynamic business process outsourcer renowned for delivering outstanding sales and service solutions across ...

Top Industries Revealed - Who Leads in Customer Service Excellence within the contact centre? New research by Esendex ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

Wordwatch, a provider of communications governance & archiving solutions, announced William Davenport as its Managing ...

NHS Shared Business Services celebrates contact centre success - contact centre benchmarking success according to CCMA ...

Attendees highlighted two primary concerns hampering AI adoption: the struggle to successfully transition from proof of ...