Inbound calling occurs when customers or potential customers initiate contact with a business or organization. Inbound call center agents provide reactive customer support, meaning when someone calls, ...

Republicans have courted “niche” content creators on Twitch, Discord and other platforms overtaking traditional media.

The full MSRP on this model is $100. Why you should buy the Treblab C7 Pro Whether you’re working in a busy call center or in a warehouse, having a headset you can rely on is a must. Thanks to ...

so investing in a gaming headset isn’t necessary. Instead, headphones are built-in, producing booming hi-res audio to place you at the center of the action. Although we haven't reviewed the HTC ...

One of the UK’s leading media and telecom businesses reduced costs $3 million a year merely by cutting down on handling times, resolving customer problems the first time, and reducing call transfers.

Luxurious, high-end headsets are a dime a dozen, but the same can’t be said for cheap gaming headsets. Getting your hands on a more budget-friendly pair of cups that still sports some necessary ...

Customers of call center operators such as Teleperformance who employ staff there also have this problem. With the help of artificial intelligence (AI), the accents of these employees are now ...

As an avid gamer, Erik Balsbaugh had noticed the political climate among his fellow Call of Duty enthusiasts ... Pew Research Center surveys also show that young voters increasingly get their ...

The Turtle Beach Recon 50 is a budget-friendly wired headset with 40mm speakers, a removable high-sensitivity mic, in-line controls, and a lightweight design for extended gaming comfort. For Call of ...

Years ago I tested the Razer Nari Ultimate, the gaming brand's first headset to include a vibrating ... of RGB lighting swirling around the Razer logo in the centre. It's gaudy (for my tastes ...