Business Systems Ltd announces Andrew Jacobs to Managing Director. Andrew will lead the company growth in the contact centre ...

NICE teams up with Certified Languages International to personalise customer service with CXone Mpower contact centre ...

CX Tech Trends that Contact Centrer Leaders Can't Ignore - article by contact centre specialist Enghouse Interactive ...

Sabio Group Expands Women in Tech Community Globally. sabio group women in tech contact centre solutions CX specialists ...

Uniquely is a dynamic business process outsourcer renowned for delivering outstanding sales and service solutions across ...

Top Industries Revealed - Who Leads in Customer Service Excellence within the contact centre? New research by Esendex ...

Wordwatch, a provider of communications governance & archiving solutions, announced William Davenport as its Managing ...

NHS Shared Business Services celebrates contact centre success - contact centre benchmarking success according to CCMA ...

A group of 80s singing legends swapped the stage to handle calls for clothing retailer The White Stuff at their Contact ...

Despite the buzz surrounding artificial intelligence in customer experience (CX), most organisations are still finding their ...

Wix cuts time spent on contact centre agent scheduling by 40% with Calabrio, improving adherence and shrinkage across shifts ...

Content Guru’s Global AI Vision Takes Center Stage with New Website Launch. Leading CX Provider Also Announces Flagship AI ...