Starbucks is training staff on how to de-escalate conflict with people who aren't buying anything as it rolls back its open-door policy
In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...
Business Insider19d
Starbucks is bringing back a huge conference for its store managers as new CEO Brian Niccol stamps his mark
An icon in the shape of a lightning bolt. Impact Link Starbucks is bringing back a major conference for its store managers and senior staff for the first time since before the COVID-19 pandemic as ...
The Washington Post22d
Buy or leave, Starbucks tells nonpaying customers in policy reversal
The men said they had water bottles with them and were waiting for a meeting. The manager then called ... Niccol said one of the pillars of Starbucks’s strategy moving forward would be to ...