The calm and connection that once defined Starbucks gave way to the frenetic pace of mobile orders and delivery pickups.

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...

An icon in the shape of a lightning bolt. Impact Link Starbucks is bringing back a major conference for its store managers and senior staff for the first time since before the COVID-19 pandemic as ...

"Ask the shift supervisor or store manager ... training meetings are being rolled out across the company this week. They are intended to help implement Niccol's "back to Starbucks" strategy.

The men said they had water bottles with them and were waiting for a meeting. The manager then called ... Niccol said one of the pillars of Starbucks’s strategy moving forward would be to ...